This Privacy Statement ("Privacy Statement") has been created and is maintained by Northeast Utilities Service Company ("Company" "we" or "our") for its utility affiliates, The Connecticut Light and Power Company, Public Service Company of New Hampshire, Western Massachusetts Electric Company and Yankee Gas Services Company, and other affiliates, to demonstrate Northeast Utilities' firm commitment to protecting your privacy online. The Company maintains rigorous security measures to protect against the loss, misuse and alteration of the information under our control. Please read this Privacy Statement to understand how we gather and use information. This Privacy Statement covers all the websites for the Company and will be updated, revised and enhanced as needed to ensure the continued full protection of your privacy and personal information. We encourage you to periodically check for updates and revisions to our Privacy Statement.
This Privacy Statement answers the following questions:
Who is collecting my information?
What information is collected?
How does the Company use my information?
Does the Company share my information?
How can I access, change, or delete my information?
How is the Company safeguarding my information?
How can I contact the Company?
For each visitor to our websites, our Web server automatically recognizes and collects certain types of information including: the domain name; the pages visitors access; information volunteered by the visitor, such as survey information and/or site registrations; visitor preferences; and past visitor activity on our site. If you provide us with your mailing address or communicate with us via e-mail, we also store that information.
When you visit our websites and you provide us with personal information, you are sharing that information with the Company. We also have links from our websites to other non-Company sites for your convenience and information. We are not responsible for the content of linked sites, or your use of these unaffiliated party sites, and we do not share information with those unaffiliated party sites unless you expressly consent to the sharing of such information. In providing these links, the Company does not endorse, monitor or control the content, products, services, activities or viewpoints expressed by these unaffiliated party sites. When you leave the Company websites and visit the website of an unaffiliated party, the Company's website policies, including this Privacy Statement, no longer apply and you will be subject to the unaffiliated party's policies regarding their website. These sites may have their own privacy statements in place, which we recommend that you review. SEE LINKING POLICY
We collect information from you to provide an easy, fast way to access our services and to verify who you are, so others cannot access information that only you or those whom you authorize are privileged to view.
For each visitor to our websites, our Web server automatically recognizes and collects certain types of information including: the domain name; the pages visitors access; information volunteered by the visitor, such as survey information and/or site registrations; visitor preferences; and past visitor activity on our site. If you provide us with personal information or communicate with us via e-mail, we also store that information.
We use "cookies," which are small text files placed on your computer, to help us to better understand your preferences so that we can customize our content to meet your needs. Certain applications (e.g. use of "cookies"), do not lend themselves to an opt out process, in which case your use of our websites constitutes your permission to supply our service providers with information such as your IP address necessary to provide these applications. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.
When you register at a Company website, you are asked to select your own User ID and password to verify who you are and to protect your private information. The Company also collects general personal information about you when you register, including your first and last name, account number, Social Security number (when you request utility service), and an email address. We may use contact information you provide to respond to your requests and to send you updated information about our Company and services available to you.
To access certain services, we will ask you to identify yourself using unique information that only you can provide. For example, if you are a customer who wishes to view your bill online, we will ask you to provide your account number and an additional identifier that confirms your authorization to access the requested information. If you are a supplier who wants to check the status of an invoice, we will ask you for your Vendor Code, Purchase Order Number and Invoice Number.
Our online surveys ask visitors for contact information (email address, for example) and information relating to your energy needs. We appreciate your survey responses, which help us to improve our business operations and service to you.
The information we collect is used to respond to your requests, provide better customer service and to improve our websites by customizing the content and/or layout of our pages for your use. The Company uses the contact information or personal information that you provide for legitimate business purposes, such as providing appropriate customer service, or conducting business operations, and complying with law, legal process or regulators,
You can access or change your information at any time. You will need your User ID and password to do so. If you have forgotten your password, you can request a new one by selecting the "Forgot Your Password" option on our Log In page or selecting one of the Contact Us options provided on our website.
The Company has rigorous security measures in place to protect and prevent the loss, misuse and alteration of information you provide us that is under our control. Industry-standard encryption technologies are used when transferring, receiving and displaying specific data requested by visitors to our websites.
We protect the confidentiality of the personal information we collect, including Social Security numbers, by maintaining physical, electronic, and procedural safeguards, including:
For more information about how we protect the privacy of your personal information, including Social Security numbers, please click here for our FAQs.
However, it is important to note that e-mail is not considered a secure medium and the transmission, receipt or security of information which you send via email cannot be guaranteed. Our email communications to you is available to anyone with access to your email account.
Important security measures you can take are to never tell anyone your password, and to always log out of your User ID and close your browser window when you have finished working to ensure that no one else can access your information. This is especially important if you share a computer with someone else or are using a computer in a library or other public place. The Company will never ask you for your password in an unsolicited phone call or unsolicited email.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. Although we use the best available technology (i.e., encryption, firewalls, access control software, etc.) to protect your information, we cannot guarantee the security of any information you transmit to us or any information you give us through our online products or services. As such, you provide information at your own risk. Once we receive your transmission, we employ rigorous security measures to protect against the loss, misuse and alteration of information on our systems.
Some states and public utility commissions which regulate the Company's utility businesses have specific requirements regarding the disclosure and protection of certain customer and personal information, including MA (201 CMR 17.00: M.G.L. c. 93H) and CT (C.G.S. Ch. 743dd Section 42-470- 42-473). See:
If you have any questions regarding this Privacy Statement, or if you prefer to not receive e-mail or products or services postal mailings from the Company, please let us know by using one of the Contact Us options provided on our website, and telling us that you do not want to receive e-mails or postal mail regarding products or services from the Company.